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Our company has a professional team of 109 people in Administration, Sales & Service,
includes 69 technical experts for sewing Machines and 19 in sales and in addition we have 7 working for spares, 6 in CAD/CAM, 4 in Embroidery and 2 in Knitting.
We have
been able to provide a good service in a better way, both in terms of
information regarding the machines used for specific applications and after
sales service. Moreover we have in stock all the certified spares parts with
a better pricing when compared to the market rate.
We have set up a big support office here, with a state of the art service
tracking software, which is unique in nature. This software keeps track of
all the machines we sell, with machine serial nos. and other relevant
details, and will also be maintaining history of each and every machine we
sell.
We have installed a server, which provides all the information about our
Service, Spares and Installation. The message can be fed and received
through the mobile phones and the server itself automatically put the
information to the respective person/Department enabling us to get in touch
with the customer at a very short notice. We have web service complaint
& information facility at our website www.alpineknits.com
We have a Service
AMBULANCE, not only to carry our service persons to the spot on time, but
also to carry the spare machine and spare parts to the Customer spot, which
enable to run the machines as early as possible
| For Machine Service |
| We have unique software attached to the computer
server, which will automatically receive the service, sales and spares
requirement calls and it will automatically send the customer the
confirmation message and also allocate an unique number to them to
identify the complaint. Automatically the service complaint will be
sent as a message to our service technicians. If the service
technicians attend the service they have to message back the server
that they have finished the service, or otherwise the server they have
to message back the server that they have finished the service, or
otherwise the server will be sending them alert message every one hour
until they complete the service. |
| For Sales |
| The sales person has to carry no information with him
as the mobile will flood him with the information provided in the
server like machine model, availability/stock, price in USD and in INR
for stock price, etc., |
| For Spares Requirement |
If a service technician or a customer sends a message
stating the spare number to the server gives the spare details, price
and availability/STOCK.
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| What about Night time Complaints? |
| 24 hrs 365 days the service is available. Any time the
customer may complaint, since we have the service ambulance available
24 hrs and the mobile is in ON mode and if the customer just send a
message it will alert everyone including the van driver. The time and
date of the complaint is also registered for future reference. |
| Is it secure? |
| Yes, only registered customers or users can use this
facility. Not everyone can use this. We have different level of usage
password as every one is not permitted to enter all areas of software. |
| Going Global |
| If you are a registered user, you can get the stock
and prices of the machines just in 5 seconds. If you want to check
the alpine spares stock you can do it and its just a message away. |
| Service Report On the WEB |
| On the web at www.alpineknits.com/customerlogin.asp
the customer by his unique ID and password can see the status of the
complaints and the service rendered by us even a small skip stitch
problem service could be checked. |
| Make Service calls on the WEB |
| The service calls can be made from the web, just fill
in a complaint form and click, the complaint is send as a mail and a
read receipt of the same is sent back in return. |
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